Shipping & Refunds

We do not presently provide international shipping outside of USA. Goods will need to be signed for upon delivery. If you are unable to sign for your delivery, please recommend a substitute, such as a family member, co-worker, neighbour, etc. However, the company accepts no responsibility for items signed by a third party. To finalise delivery, some courier partners may require an OTP. This must be given in order for the delivery to be completed. OTP will be given to the phone number used while placing the order. Following a last round of quality inspection at our warehouse, products are packed and carefully delivered to our dependable delivery partners. You acknowledge that after our system has processed your order, the items will be thoroughly examined to make sure they are in good condition. Your order's shipping costs will be computed and shown to you at checkout. To clients in USA, we now charge a fixed cost for all domestic shipping. In the future, this could alter. Free shipping offers or thresholds for free shipment on purchases exceeding a particular amount may be made for certain campaigns and marketing goals. In order to accommodate shorter travel times, we could provide additional shipping alternatives in the future.

Shipping and order processing timeframes are given separately at the checkout. Following receipt of your order confirmation email, all orders are handled within 1 to 2 business. A second notice will be sent to you once your order has been despatched. After that, one of our delivery partners will deliver the package to you as soon as feasible. If our delivery partners have problems finding your home or experience an unexpected delay, they may get in touch with you. The majority of orders are normally delivered in 2–4 working days after beingshipped. You understand that depending on the source of dispatch,the warehouse, and your destination pin code, delivery may be delayed. Once the goods have been dispatched, you will be informed of the precise expected delivery date. However, there is a chance that the product delivery will be delayed for causes beyond of our control or related to logistics, such as riots, political unrest, calamities, weather, national and public holidays, etc. Due to the high order volume, deliveries may be a little delayed if you purchase our items from a Mega Sale event.

In order for us to assess the situation and put things right, we ask that you examine your purchase as soon as you receive it and get in touch with us within 48 hours if anything is incorrect, damaged, or faulty. Once we've received and reviewed your return, we'll let you know whether or not the refund was accepted. Within 10 business days if accepted, your initial payment method will instantly be returned. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund. Returning the item you now own and then making a new purchase for the desired item after the return has been approved is the quickest approach to ensure that you receive what you want. No cash refunds are permitted.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yukiwellness.com .

We do not accept opened/used/expired merchandise for return. As well as, products with missing or damaged original packing, such as price tags, labels, tampered packaging, complimentary gifts, and other accessories.Product exchanges due to allergic/skin reactions are not permitted. Product exchanges are not permitted for reasons such as personal distaste of the product, hatred of the aroma, or dislike of colour, etc, that cannot be supported by proof of quality faults with the product itself. Please contact us if you have any questions or issues regarding your particular item. We are unable to accept returns on sale products or gift cards.